In this episode of Chief Digital Heroes, Matthew speaks with Nvalaye Kourouma, Group Chief Digital Officer at Ecobank, about how technology is a tool for digital transformation, but it’s not just copy and paste across different markets in different countries. They also discuss the importance of scaling up and how Ecobank is shaping the ecosystem of banking. Then, Nvalaye reflects on what it means to be a successful CDO – a capacity to learn, creativity, and flexibility – and offers advice for those seeking a similar role. Topics discussed: Why digital transformation is not copy and paste from one country to another. The three pillars of being a CDO: the digital platform, data analytics, and innovation. How Ecobank is shaping the ecosystem of banking in Africa by partnering with other banking entities. How keeping things as simple as possible for the customer will ultimately bring them the most value. How the ability of the user to apply technology to their problem is more important than the technology itself. The three key skills of being a successful CDO: capacity to learn, creativity, and flexibility.