The most profitable car washes we work with have all made the same counterintuitive decision: they stopped obsessing over new customers. After helping 500+ locations transform their businesses, I can tell you exactly why this 'backwards' strategy is making them at least $72,000 more per year per location.In This Episode You'll Learn:✅ Why retention is worth 5X more than acquisition (the math will shock you)✅ The "Unreasonable Hospitality" approach that cuts churn by 25%✅ 6 retention strategies you can implement THIS WEEK (no tech required)✅ The first 30 days system that locks in members for life✅ How to turn cancellations into your biggest profit opportunityTHE RETENTION MATH REVEALED:Average car wash: $75 to acquire a new memberCost to retain a member: $3-5Revenue difference: $360 vs $720 per memberYour potential: $18,000+ annual revenue recovered