Des Traynor on reinventing Intercom twice and the “four horsemen” of good AI companies

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Cheeky Pint

Stripe

13 episodes

2 days ago

Stripe cofounder John Collison interviews founders, builders, and leaders over a pint.

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Stripe cofounder John Collison interviews founders, builders, and leaders over a pint.

Technology

Business,

Entrepreneurship

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Des Traynor on reinventing Intercom twice and the “four horsemen” of good AI companies

Cheeky Pint

1 hour 18 minutes

1 week ago

Des Traynor on reinventing Intercom twice and the “four horsemen” of good AI companies

Des Traynor, cofounder of Intercom, sits down for a Cheeky Pint with John Collison to discuss the growth of Fin (Intercom’s AI customer service agent), why selling AI products is hard, advice for product marketers, and cofounder dynamics.

Full transcript on Substack: https://cheekypint.substack.com/p/des-traynor-on-reinventing-intercom

Timestamps:

(00:00) Intro

(02:58) Reinventing Intercom

(06:31) Fin

(18:06) 1M resolutions a week

(24:22) Selling AI

(29:34) Product marketing

(37:18) Listening to users

(44:14) Usage-based billing

(45:14) Advice for startups

(52:09) AI pricing

(01:07:27) Cofounder dynamics

(01:11:04) Predictors of company success

(01:15:56) How AI-native is Intercom?