As a business owner, probably the most important perspective for you to consider is your client’s. How a customer will experience your service or product has a direct impact on how your business will succeed. This is why we brought on client journey expert, Devin Lee.
Devin, an entrepreneur since the age of 27, is a self-proclaimed “fun big sis for your biz”. Officially, she is a Certified Online Business Manager and Certified Dubsado Specialist. She specializes in helping you get your time and energy back by perfecting your clients’ journey and putting it on autopilot. Unofficially, she is the high-energy hype woman who’ll bring a calm oasis to your business.
In this episode Katie, Alexis, and Devin discussed how a perfected client experience can change the way your client perceives you and your business, what onboarding and offboarding should look like, and good ways to maintain a healthy working relationship with clients. If you have been itching to uplevel your service or product experience, then this is the episode for you!
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