BOLD | Running a Hotel Without a Front Desk? How SLEEP Eco Hotel Delivers 5-Star Service

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Check In by RoomRaccoon

RoomRaccoon

27 episodes

1 week ago

Check-in by RoomRaccoon is your all-access pass to the world of hospitality — from real-life stories and challenges to the wins that inspire hoteliers everywhere. Each episode features conversations with hospitality leaders, innovators, and entrepreneurs who share fresh insights and practical takeaways to help you run a smarter, more profitable business. Whether you’re a boutique hotelier, guesthouse owner, or simply passionate about travel and hospitality, this podcast is designed to inform, inspire, and keep you one step ahead. For more inspiring content visit: https://roomraccoon.com/more/

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BOLD | Running a Hotel Without a Front Desk? How SLEEP Eco Hotel Delivers 5-Star Service

Check In by RoomRaccoon

37 minutes 10 seconds

2 weeks ago

BOLD | Running a Hotel Without a Front Desk? How SLEEP Eco Hotel Delivers 5-Star Service

What happens when you remove the front desk from a hotel? For Andreas Sparsis, owner of SLEEP Eco Hotel in Worthing, the answer is a fully automated, carbon-neutral guest experience that feels surprisingly more personal.

In this episode of BOLD, host Nadja Buckenberger sits down with Andreas to explore how he turned a historic 1910 wash house into one of the UK’s most innovative eco hotels—run through automation, local partnerships, and design thinking.

Discover how SLEEP:

• Operates without a single full-time front-desk staff member

• Uses automation to anticipate guest needs

• Delivers an effortless, “two-touch” digital check-in journey

• Overdelivers on comfort by investing savings back into constant room renewal

🔔 Subscribe to BOLD for more stories from hoteliers rewriting the rules of hospitality: https://roomraccoon.com/more/bold/andreas-sparsis/

#BOLDbyRoomRaccoon #HotelAutomation #IndependentHoteliers #SleepEcoHotel #HospitalityInnovation