The world has gone digital, and tin many ways, that’s great: processes are quicker and easier than ever before, information is transmitted seamlessly across the globe, and new opportunities have been unlocked far and wide. But what about those who can’t experience these numerous benefits? 

People of any age and socio-economic background can be excluded from using devices and the internet, meaning that everyday tasks such as accessing information, staying in touch with friends and family, and being able to work – are threatened.

It’s a hidden problem that can combine with other difficulties in a person’s life to create a Catch-22 that’s difficult to recover from. And the problem is widespread: one in seven people are deprived across two or more dimensions of digital, according to the Digital Poverty Alliance’s most recent report.

In the digital age, all organisations, and indeed individuals, must play a role in creating an inclusive online environment. So, what is the role of charities, and how can they get started?

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