Phil is joined by executive and change leader Stephen Sotto to discuss defining change support.

Preparation activities are key enablers of change readiness and adoption. The options are many, including, training, coaching, ways of working sessions, job aids, and simulations. The types and amounts of support need to be appropriate for people’s needs and circumstances.

It's a fine balance between too much and too little change assistance. If you provide too much, people get stressed and may choose to opt-out of activities; if you provide too little, people won't have the required mindsets, routines and behaviours to effectively adopt the change.

So, how do you define what change support you need to prepare people to adopt change?

Stephen can be reached at: https://www.linkedin.com/in/stephen-sotto-08b605b/