AI at the Front Desk: Will It Replace or Empower Our Teams?

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CEO Chairside with Dr. Greg Grillo

Dr Greg Grillo

10 episodes

5 days ago

CEO Chairside helps dentists grow smarter, faster, and more profitably. Hosted by dentist and entrepreneur Dr. Greg Grillo, each episode delivers practical strategies in dental marketing, patient experience, leadership, KPIs, and AI—along with candid interviews with practice owners, DSO leaders, and industry experts. From new-patient flow and case acceptance to overhead control, hygiene reactivation, transitions, and fee strategy, you’ll get step-by-step ideas you can use this week. Subscribe for actionable insights, templates, and stories from the front lines of modern dentistry.

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Entrepreneurship

All content for CEO Chairside with Dr. Greg Grillo is the property of Dr Greg Grillo and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

CEO Chairside helps dentists grow smarter, faster, and more profitably. Hosted by dentist and entrepreneur Dr. Greg Grillo, each episode delivers practical strategies in dental marketing, patient experience, leadership, KPIs, and AI—along with candid interviews with practice owners, DSO leaders, and industry experts. From new-patient flow and case acceptance to overhead control, hygiene reactivation, transitions, and fee strategy, you’ll get step-by-step ideas you can use this week. Subscribe for actionable insights, templates, and stories from the front lines of modern dentistry.

Show more...

Entrepreneurship

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AI at the Front Desk: Will It Replace or Empower Our Teams?

CEO Chairside with Dr. Greg Grillo

11 minutes 9 seconds

1 month ago

AI at the Front Desk: Will It Replace or Empower Our Teams?

Artificial intelligence is rapidly entering dental practices; from chatbots on your website to automated appointment reminders and insurance FAQs. But is this technology improving patient experience, or is it commoditizing the heart of dentistry?

In this solo episode of CEO Chairside with Dr. Greg Grillo, we dive into how AI is reshaping the dental front desk. Dr. Grillo explores:

Real stories of practices using AI for new patient scheduling and collections
Where AI adds profit and efficiency (after-hours booking, insurance, payments)
The risks of over-promising, cold interactions, and damaging patient trust
Lessons from airlines, banking, and healthcare on the limits of automation
How to position AI as a digital assistant — not a replacement for your team

If you’re a dental CEO, practice owner, or team leader, this episode will help you decide: will AI replace your front desk, or will it empower them to deliver an even better patient experience?