Artificial intelligence is continuously evolving and rapidly redefining how middle-market companies can operate — far beyond the early days of experimentation with ChatGPT.
In this episode of CEO 2 CEO, Scott Sustacek sits down with Nick Archer, CEO of Industrial Tool, who shares how he and his leadership team moved beyond cautious Chat GPT use to embed AI into their sales and marketing efforts. What began as tentative exploration became a catalyst for productivity and a differentiator with customers.
Nick discusses the turning points that transformed skepticism into strategy — from automating meeting follow-ups and building purpose-driven knowledge bots to creating a data-driven marketing engine that pinpoints real buyer intent.
He also outlines a practical game plan any leader can follow to start harnessing AI’s potential within their own organization.
It’s an inside look at how a manufacturing company is reshaping its business models through smart, intentional use of technology.