Patient Satisfaction Surveys: Driving a Culture of Excellence

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Center Focus

Commonwealth Purchasing Group

4 episodes

5 days ago

Center Focus is a bi-weekly podcast featuring ideas, events and insights from community health center thought leaders and innovators. Each episode features a one-on-one interview with a health center leader on timely topics such as health center governance, patient care, staffing and recruitment, financial management, and health center growth and development.

Non-Profit

Business

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All content for Center Focus is the property of Commonwealth Purchasing Group and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Non-Profit

Business

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Patient Satisfaction Surveys: Driving a Culture of Excellence

Center Focus

31 minutes 30 seconds

3 years ago

Patient Satisfaction Surveys: Driving a Culture of Excellence

Designing and conducting actionable patient surveys are crucial to improving patient satisfaction. Join Paloma Hernandez, the President and CEO of Urban Health Plan, and Mark Robledo, President and CEO of the Crossroads Group, for a discussion on the importance of surveying your patient population, how to conduct a survey, and how to interpret the results and implement change.