Send us a text See our faces! Watch this episode on YouTube. In this special episode of Cavell Cloud Conversations, hosts Patrick Watson and Finbarr Begley dive into what’s ahead for Cavell Enable in London on December 2025 - a leading industry event focused on telephony enablement and the evolving cloud communications landscape. They explore: - The evolution of Cavell Enable: From its early days to becoming a cornerstone for service providers and vendors. - Telephony enablement trends: Why...
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Send us a text See our faces! Watch this episode on YouTube. In this special episode of Cavell Cloud Conversations, hosts Patrick Watson and Finbarr Begley dive into what’s ahead for Cavell Enable in London on December 2025 - a leading industry event focused on telephony enablement and the evolving cloud communications landscape. They explore: - The evolution of Cavell Enable: From its early days to becoming a cornerstone for service providers and vendors. - Telephony enablement trends: Why...
The Future of Contact Centres: AI, Automation, and Emerging Markets
Cavell Cloud Conversations
25 minutes
5 months ago
The Future of Contact Centres: AI, Automation, and Emerging Markets
Join Finbarr Begley, Senior Analyst at Cavell, and Patrick Watson, Director of Research, as they dive into the latest trends and insights from Cavell's CCaaS Market Evolution Report. Discover how AI and automation are reshaping the contact center landscape, the impact on agent numbers, and the emerging markets poised for growth. This engaging discussion covers practical use cases, global market sizing, and the balance between automation and human touch in customer service. Don't miss this opp...
Cavell Cloud Conversations
Send us a text See our faces! Watch this episode on YouTube. In this special episode of Cavell Cloud Conversations, hosts Patrick Watson and Finbarr Begley dive into what’s ahead for Cavell Enable in London on December 2025 - a leading industry event focused on telephony enablement and the evolving cloud communications landscape. They explore: - The evolution of Cavell Enable: From its early days to becoming a cornerstone for service providers and vendors. - Telephony enablement trends: Why...
