Send us a text See our faces! Watch this episode on YouTube. In this special episode of Cavell Cloud Conversations, hosts Patrick Watson and Finbarr Begley dive into what’s ahead for Cavell Enable in London on December 2025 - a leading industry event focused on telephony enablement and the evolving cloud communications landscape. They explore: - The evolution of Cavell Enable: From its early days to becoming a cornerstone for service providers and vendors. - Telephony enablement trends: Why...
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Send us a text See our faces! Watch this episode on YouTube. In this special episode of Cavell Cloud Conversations, hosts Patrick Watson and Finbarr Begley dive into what’s ahead for Cavell Enable in London on December 2025 - a leading industry event focused on telephony enablement and the evolving cloud communications landscape. They explore: - The evolution of Cavell Enable: From its early days to becoming a cornerstone for service providers and vendors. - Telephony enablement trends: Why...
Navigating the Future of Contact Centres with Teams and AI
Cavell Cloud Conversations
21 minutes
8 months ago
Navigating the Future of Contact Centres with Teams and AI
In this episode, Finbarr sat down with Oliver Lifely, Head of Sales for UK, Benelux, and Nordics at Luware, to explore the evolving landscape of contact centres. They delve into the integration of Microsoft Teams, the shift towards knowledge workers, and the growing role of AI in enhancing customer interactions. Oliver shares insights on the maturity of Teams as a telephony platform, the practical applications of AI, and the importance of data readiness. Tune in to discover how these technolo...
Cavell Cloud Conversations
Send us a text See our faces! Watch this episode on YouTube. In this special episode of Cavell Cloud Conversations, hosts Patrick Watson and Finbarr Begley dive into what’s ahead for Cavell Enable in London on December 2025 - a leading industry event focused on telephony enablement and the evolving cloud communications landscape. They explore: - The evolution of Cavell Enable: From its early days to becoming a cornerstone for service providers and vendors. - Telephony enablement trends: Why...
