Send us a text See our faces! Watch this episode on YouTube. In this special episode of Cavell Cloud Conversations, hosts Patrick Watson and Finbarr Begley dive into what’s ahead for Cavell Enable in London on December 2025 - a leading industry event focused on telephony enablement and the evolving cloud communications landscape. They explore: - The evolution of Cavell Enable: From its early days to becoming a cornerstone for service providers and vendors. - Telephony enablement trends: Why...
All content for Cavell Cloud Conversations is the property of Cavell and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Send us a text See our faces! Watch this episode on YouTube. In this special episode of Cavell Cloud Conversations, hosts Patrick Watson and Finbarr Begley dive into what’s ahead for Cavell Enable in London on December 2025 - a leading industry event focused on telephony enablement and the evolving cloud communications landscape. They explore: - The evolution of Cavell Enable: From its early days to becoming a cornerstone for service providers and vendors. - Telephony enablement trends: Why...
AI, Emotions & Customer Service: Where Personalization Meets Privacy
Cavell Cloud Conversations
25 minutes
3 months ago
AI, Emotions & Customer Service: Where Personalization Meets Privacy
In this episode, Finbarr and Patrick dive into the evolving world of voice AI, emotional profiling, and hyper-personalized customer journeys. They debate whether real-time emotional analytics in customer service is a breakthrough for better experiences or a step too far into surveillance, exploring recent research, regulatory changes, and the ethical dilemmas of AI-driven personalization. The conversation highlights the need for stronger consumer rights, transparency, and guardrails as techno...
Cavell Cloud Conversations
Send us a text See our faces! Watch this episode on YouTube. In this special episode of Cavell Cloud Conversations, hosts Patrick Watson and Finbarr Begley dive into what’s ahead for Cavell Enable in London on December 2025 - a leading industry event focused on telephony enablement and the evolving cloud communications landscape. They explore: - The evolution of Cavell Enable: From its early days to becoming a cornerstone for service providers and vendors. - Telephony enablement trends: Why...
