All content for Causonomics is the property of The Institute of Customer Service and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
This week, Jo is joined by improv comedian and accomplished business coach Neil Mullarkey, where they discuss the intersection between improvisation, thinking on your feet, and providing a more human and real service experience for your customers.
Music copyright: Kevin MacLeod
