Podcast Description:

In this tactical episode of the Cash Physical Therapy HQ Podcast, we dive into one of the most overlooked levers for profitability in a cash-based practice: patient retention. While most clinics are obsessed with acquiring new leads, the real secret to long-term success is keeping the patients you already have. Ben shares how his practice scaled average visits per patient to over nine, without pushy tactics—just smarter systems and stronger relationships.

We unpack why most clinics unknowingly bleed profit by discharging patients too early, and how shifting your mindset from pain relief to performance and identity transformation can change everything. You'll learn how to use tools like “The Final 5” at the end of each session, how to pre-frame long-term care from the very first phone call, and how to use visual tools to boost understanding and buy-in. If you want to grow your practice, spend less on ads, and get better outcomes for your patients, this episode is for you.Want to work with us?If you’re ready to build a smarter, more profitable practice, we’d love to help. Book a free practice audit call where we’ll review your current patient journey and map out a 90-day plan to grow your business.👉 Book Your Practice Audit Call Here! Engage With Us:If you enjoyed this episode, don’t forget to subscribe and leave us a review! For more insights, visit clinicalmarketer.com or follow us on Instagram @clinicalmarketer. And if you’re serious about taking your practice to the next level, don’t wait—book your audit call here today.