Description:
In this solo episode, Dr. Ben Bagge dives into a real-world solution that’s transforming communication at Pro+Kinetix. As their clinic grew from 5 to 20+ team members, keeping patient messaging consistent became a major challenge. The solution? A custom-built GPT trained on their own SOPs and communication standards.
Dr. Ben walks you through:
Why consistent communication is critical to patient trust and retention
How passive messaging leads to lost appointments and poor outcomes
The AI tool his team now uses to write, coach, and standardize messaging—without losing the human touch
How this custom GPT helps cut admin time, improve team confidence, and scale leadership training
Why most clinics are still teaching the wrong communication habits—and how to fix them
Whether you're managing a growing team or still dialing in your own messaging, this episode offers practical insights and a powerful tool you can start using today.
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