Conversations about Software Engineering (CaSE) is a podcast for software engineers about technology, software engineering, software architecture, reliability engineering, and data engineering. The three of us regularly come together to discuss recent events or articles, exchange on our learnings, and reflect on our professional and personal experiences. Additionally our guest episodes feature engaging conversations with interesting people from the world of software engineering.
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Conversations about Software Engineering (CaSE) is a podcast for software engineers about technology, software engineering, software architecture, reliability engineering, and data engineering. The three of us regularly come together to discuss recent events or articles, exchange on our learnings, and reflect on our professional and personal experiences. Additionally our guest episodes feature engaging conversations with interesting people from the world of software engineering.
Michele Hansen on Customer Interviews and Deploying Empathy
CaSE: Conversations about Software Engineering
49 minutes
4 years ago
Michele Hansen on Customer Interviews and Deploying Empathy
Michele shares her journey in the software industry and how she got involved in product development. Customer interviews are not just something for product people -- Michele shares concrete ways that developers can get value from talking to their customers. She also shares a few tips for how to get involved with the customer research process and how to convince stakeholders of the value of the process (if necessary). They also discuss what the different between empathy, sympathy, and compassion. Empathy is understanding someone else's context and perspective. Since empathy is not something that comes naturally to everyone, Michele shares some tips about how to learn to become empathetic and become a better listener.
CaSE: Conversations about Software Engineering
Conversations about Software Engineering (CaSE) is a podcast for software engineers about technology, software engineering, software architecture, reliability engineering, and data engineering. The three of us regularly come together to discuss recent events or articles, exchange on our learnings, and reflect on our professional and personal experiences. Additionally our guest episodes feature engaging conversations with interesting people from the world of software engineering.
