🎙️ Episode 68 of Captive Conversations welcomes Olivia FitzGerald, Managing Director of 125 Data & Insights.Olivia shares her journey from:✅ Early days in hospitality at Quaglino’s✅ Scaling online reservations at Livebookings & Bookatable✅ Leading sales & marketing at Zonal✅ Running B2B at Majestic Wine✅ Transforming Feed It Back into 125 Data & InsightsKey themes we cover: • Why operators must be brave enough to really listen to customers • The danger of vanity metrics vs. actionable insight • How AI and advisory boards are shaping the future of guest experience • Why acquisition is expensive — and retention is where the value lies📢 Quote: “Feedback is the start. Insights are where the growth happens.”🎧 Listen on Spotify, watch on YouTube, and follow Captive Conversations for more industry stories