
In this episode of Captive Conversations, Adam sits down with Fi Sellick โ UK Head of Strategy at Square โ to talk about what hospitality really means in a world of tech, loyalty, and data.
Expect laughs, lessons, and a love letter to cheese, coffee, and customer experience.
๐ In this episode:
๐ง Cheese, chaos, and the charm of a proper deli
๐ฒ How Square designs loyalty for real humans
โ Coffee, culture, and the tools baristas actually want
๐ฆ Why โinvisible techโ is the secret to scale
โค๏ธโ๐ฅ Creating brands that feel human, even at 1,000+ venues
๐ง Full episode + more at: www.captivewifi.com/podcast
#CaptiveConversations #Square #RestaurantTech #HospitalityLeadership #FiSellick #WomenInTech #CustomerJourney #BrandExperience