How Mediation Skills Promote Psychological Safety at Work

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CAOS

Alan Sharland

51 episodes

6 days ago

Communication, Conflict Resolution, Conflict Coaching, Conferences, Conversation, Complaints, Community, Creativity...And Other Stuff..including many other topics that arise from the world of Mediation and Conflict Resolution Support. Alan Sharland is Director of CAOS Conflict Management in London, UK. He has been a Mediator since 1994 and now also trains Mediators and Conflict Coaches in skills that help people respond creatively to their unresolved conflicts - in the community, the family, the workplace, with organisations. CAOS - Promoting Mindful Communication, Growth Through Conflict

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Philosophy

Society & Culture

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How Mediation Skills Promote Psychological Safety at Work – Personal Challenges for Leaders

CAOS

22 minutes 13 seconds

3 years ago

How Mediation Skills Promote Psychological Safety at Work – Personal Challenges for Leaders

In this video and podcast Alan outlines two main characterisations of 'psychological safety' by pioneers in the field - Amy Edmondson and Timothy Clark. He then goes on to outline how the mediation skills and practices and 'ethos' would seem to be strongly aligned with optimising the possibilities for psychological safety, even if a 'leader' and team members will not be present as mediators.

Mediation is a process that promotes effective communication and creativity in response to a conflict and while not all teams will have relationship breakdowns in the way that most situations that involve mediation will, the essence of psychological safety would seem to point to the same aim.

If you'd like to watch the YouTube video of this podcast please visit this link: https://youtu.be/_pFXA-xpR28

Please share your thoughts and questions in the comments section.

Alan Sharland has been a Mediator and Conflict Coach for over 27 years working in a wide range of dispute situations including neighbour disputes, workplace disputes, complaints (NHS, Special Educational Needs, University Student), group disputes and others.

He was Director of a community mediation service in West London for 11 years and now runs CAOS Conflict Management. https://www.caos-conflict-management.co.uk

Connect with Alan on LinkedIn: https://www.linkedin.com/in/alansharland

Train in the CAOS Model of Mediation: https://www.caos-conflict-management.co.uk/mediation-training-course.html

Train in the CAOS Model of Conflict Coaching: https://www.caos-conflict-management.co.uk/conflict-coaching-training.html

Check out and like the Communication and Conflict Facebook page: https://www.facebook.com/communicationandconflict/

Visit the Communication and Conflict website: https://www.communicationandconflict.com

Books and ebooks:

How to Resolve Bullying in the Workplace: Stepping Out of the Circle of Blame to Create an Effective Outcome for All https://www.amazon.co.uk/How-Resolve-Bullying-Workplace-Effective/dp/1511941316

A Guide To Effective Communication for Conflict Resolution - How Mindful Communication Supports Growth Through Conflict. Purchase the book at this link on amazon: https://www.amazon.co.uk/dp/1790335221

CREDITS

Outro Music: All Colours Pt 6 by Bob Holroyd, from album Hollowman: https://music.apple.com/us/album/hollowman/677559200