In this episode we will be talking to Jessica Bannister who is apprenticing in the trade of HVAC. She works with her brother and father who both have over 15 years of working together side by side. They have worked so long together, they intuitively know what to do and most of the "work" is seamless and unseen. Yes Jessica, needs to ask both her dad and brother to make the work seen and explained. How can Jessica glean the skill and knowledge of her family and ask them to slow down their expertise so that she can work alongside and gain their valuable knowledge? Tune in to hear more.
Strategies:
1. Set up a time to meet when everyone is resourced
2. Articulate the problem: this means doing your homework and making clear the one request you need to make.
3. Make the request. (I need you to tell me what you are doing and why you are doing it, so that I can learn your expertise and in the long run, get as skilled as the two of you.)
4. Reinforce the behaviour when they are practicing it. (Dad, thank you for taking the time to explain this to me. It goes a long way in helping me understand how to do it and eventually figure out how to do it on my own.)
