Connecting with Alice Hehman, a "SWAT team" startup leader who’s built recruiting and operations playbooks for some of Silicon Valley’s biggest names. An under-the-radar operator, you need to know. Alice knows what it takes to scale operations across borders, from leading domestic recruitment for Facebook to moving to Sydney to build regional teams across Asia–Pacific. Following great people led her to Bret Taylor's startup Quip (a competitor to Google Docs), where she ran business operations, including the USD $750M Salesforce deal and post-merger integration into the Salesforce ecosystem. We get real on keeping your head on straight through hypergrowth and focussing on what we can control through these big business transitions. These days, she's teamed up with Molly Graham (if you haven't read Lessons on Substack, you should) at Glue Club, helping startup leaders be better—and feel better—at work. We discuss what makes a great operational leader, why "glue people" are the backbone of scaling companies and US lessons to shortcut operators in Australia and New Zealand.