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Call Center Confidential
Trey_Briggs
37 episodes
1 month ago
In this frank discussion episode, top industry trainer and thought leader Trey Briggs discusses an article by an AI strategist that exposes the tech industry's questionable marketing practices aimed at the call center industry. Trey offers industry-leading solutions based on a unique level of knowledge and expertise. Check it out!
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Management
Business
RSS
All content for Call Center Confidential is the property of Trey_Briggs and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
In this frank discussion episode, top industry trainer and thought leader Trey Briggs discusses an article by an AI strategist that exposes the tech industry's questionable marketing practices aimed at the call center industry. Trey offers industry-leading solutions based on a unique level of knowledge and expertise. Check it out!
Show more...
Management
Business
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Study Shows Automated Digital Channels in Decline
Call Center Confidential
13 minutes
3 months ago
Study Shows Automated Digital Channels in Decline
In this future-looking episode, top call center industry trainer and thought leader Trey Briggs discusses an extensive study that concluded that the move to AI-automated digital channels has stopped for two consecutive years, patients and customers overwhelmingly prefer interacting with a live agent, and this preference is growing. Trey offers industry-leading solutions based on a unique level of knowledge and expertise. Check it out!
Call Center Confidential
In this frank discussion episode, top industry trainer and thought leader Trey Briggs discusses an article by an AI strategist that exposes the tech industry's questionable marketing practices aimed at the call center industry. Trey offers industry-leading solutions based on a unique level of knowledge and expertise. Check it out!