I recently had the pleasure of interviewing Elliot Fox from SimpleSAT on a new episode of Caffeinated!
🌟Takeaway 1: SimpleSAT is a web-based survey company that aims to make customer satisfaction surveys as accessible and easy to use as possible. They started by serving IT companies but have since expanded their reach to SaaS companies and wider use cases.
🌟Takeaway 2: Customer satisfaction surveys are crucial for companies to ensure they are meeting quality standards and delivering excellent service. Surveys serve as a "security tape" to identify areas of improvement and address any issues before customers reach their boiling point.
🌟Takeaway 3: SimpleSAT works seamlessly with different ticketing systems like Zendesk or Freshdesk. They listen to their customers' specific needs and offer customized solutions to align with their ideal use cases. Unlike native survey solutions, SimpleSAT focuses solely on surveys, ensuring a high-quality implementation for various use cases.
Don't miss out on this insightful episode - tune in to learn more about SimpleSAT and the role of AI in customer service! Stay caffeinated ☕️
#CaffeinatedPodcast #CustomerSatisfaction #CXLeadership #SurveySolutions #AIinCustomerService