🌟 Here are 3 key takeaways from the episode: 1️⃣ Using our own product in our customer-facing roles has been a game-changer. It helps us provide accurate and up-to-date information to improve customer experiences. 2️⃣ Data visualization and mapping have played a crucial role in understanding usage and activation. It helps us coach teams on better product usage and provide valuable insights to customers. 3️⃣ AI is empowering us to work more efficiently, not replacing us. Features like AI-powered search and content creation are helping us find answers faster and focus on strategic tasks. If you're curious to learn more about Guru and our approach to customer success, check out the episode on Caffeinated! #customerexperience #knowledgemanagement #artificialintelligence #podcast