Podcast Episode: Our Obsession with Cultural Fit Will Kill Workplace Diversity In this thought-provoking episode of C-Level Conversations, Professor Gary Martin, CEO of the Australian Institute of Management WA, unpacks the increasingly controversial concept of "cultural fit" in hiring and why it might be doing more harm than good. What once began as a way to build cohesive, values-aligned teams has morphed into a gatekeeping tool that reinforces bias, stifles diversity, and limits innovation...
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Podcast Episode: Our Obsession with Cultural Fit Will Kill Workplace Diversity In this thought-provoking episode of C-Level Conversations, Professor Gary Martin, CEO of the Australian Institute of Management WA, unpacks the increasingly controversial concept of "cultural fit" in hiring and why it might be doing more harm than good. What once began as a way to build cohesive, values-aligned teams has morphed into a gatekeeping tool that reinforces bias, stifles diversity, and limits innovation...
Delivering a sustainable CX by improving EX – with Jason. S. Bradshaw - Global Guru on Customer Experience | Best-Selling Author and Keynote Speaker
C-Level Conversations
45 minutes
4 years ago
Delivering a sustainable CX by improving EX – with Jason. S. Bradshaw - Global Guru on Customer Experience | Best-Selling Author and Keynote Speaker
With over 30% of consumers willing to stop doing business with you after just 1 bad experience, there has never been a better time than now to focus on improving the experiences you create and deliver for your customers. However, the foundation to delivering a consistent customer experience is the employee experience. Global research confirms that companies who are best-in-class when it comes to employee experience outperform their fortune 500 competitors in ways that it matters, includ...
C-Level Conversations
Podcast Episode: Our Obsession with Cultural Fit Will Kill Workplace Diversity In this thought-provoking episode of C-Level Conversations, Professor Gary Martin, CEO of the Australian Institute of Management WA, unpacks the increasingly controversial concept of "cultural fit" in hiring and why it might be doing more harm than good. What once began as a way to build cohesive, values-aligned teams has morphed into a gatekeeping tool that reinforces bias, stifles diversity, and limits innovation...
