In this episode of Byte-Sized HR, we welcome Maria Ursu, HR Director for Commercial HQ & EMEA at Booking.com, to discuss the critical yet often misunderstood topic of feedback culture at the executive level.
Maria shares insights on the challenges of creating a feedback-driven environment, the importance of psychological safety, and practical strategies to turn feedback into a tool for empowerment and growth. Whether you're an HR professional, a manager, or a leader seeking to elevate your team's performance, this episode is packed with actionable takeaways to inspire change and foster a thriving feedback culture.
Key Topics Covered in This Podcast:
- The Feedback Gap: Why feedback is often not given, despite its proven benefits, and how to address it effectively.
- Practical Strategies for Feedback: How Booking.com implements programs and initiatives to nurture continuous feedback across all levels.
- Constructive Feedback Dynamics: Tips on ensuring feedback is seen as a growth tool, not a personal attack.
- Psychological Safety in Leadership: How to create a safe space for open dialogue and constructive feedback within teams.
- Actionable Feedback: The importance of clarity, relevance, and intent in feedback for senior leadership development.
- Data-Driven Insights: Leveraging metrics and surveys to measure the effectiveness of feedback and drive organizational improvements.
- Leadership Buy-In: Encouraging leaders to actively seek feedback and use it as a tool for personal and team growth.
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