0:00 – Intro & return to the podcast
0:37 – Why the podcast paused
1:13 – Announcing the return & future plans
1:41 – Reflecting on 2025 so far
2:12 – Growth, listenership & tough decision to pause
2:57 – Balancing business responsibilities
3:24 – Challenges of rapid team growth
4:19 – Personal challenges (new parenthood)
4:40 – High client churn & delivery issues
6:01 – Sales challenges & underestimated difficulty
6:23 – Revenue drop & recovery efforts
7:13 – Refocusing on sales to stabilise
8:01 – Playing “whac-a-mole” with problems
8:38 – Culture challenges & staff poaching
9:27 – Rebuilding positive culture
10:22 – Leadership changes & restructuring
11:08 – Cutting overhead & reinvesting in delivery
11:51 – Shifting focus to dollar-producing roles
12:14 – Team adjustments & scalability
12:37 – Returning talent strengthens the team
13:17 – Lessons from staff turnover
14:11 – Systemising & onboarding new team members
15:19 – Key lesson: people quit bad culture, not hard work
16:08 – Reframing staff exits as opportunities
17:01 – Importance of consistent content & communication
18:18 – Leadership mindset & positivity
18:57 – Perfect storm of HR & client churn challenges
19:50 – Culture rebuild & lowest churn since 2022
20:37 – Culture maturing & team bonding
21:06 – Recap: bouncing back stronger
21:29 – Looking ahead to new episodes
