In this episode of Business Reporter’s Best of British Business, we explore the power – and pitfalls – of data-driven decision-making with David Harding from MagicOrange. MagicOrange, a leader in IT spend optimisation, believes every CIO should have full transparency in their IT budget, enabling smarter investment and divestment decisions. But can business efficiency truly be reduced to numbers? And how do we ensure data-driven insights are trustworthy? David takes us on a journey through the...
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In this episode of Business Reporter’s Best of British Business, we explore the power – and pitfalls – of data-driven decision-making with David Harding from MagicOrange. MagicOrange, a leader in IT spend optimisation, believes every CIO should have full transparency in their IT budget, enabling smarter investment and divestment decisions. But can business efficiency truly be reduced to numbers? And how do we ensure data-driven insights are trustworthy? David takes us on a journey through the...
According to research from AI Rudder, your call centre representative may become an AI by 2023. Almost half of all call centres and customer-facing businesses are now planning to adopt voice AI to simplify and automate processes that otherwise require human intervention. The benefits of AI and automation are becoming increasingly apparent, but how will voice AI impact human-machine interactions or shape the future of customer experiences? To find out mor...
Business Reporter Podcast
In this episode of Business Reporter’s Best of British Business, we explore the power – and pitfalls – of data-driven decision-making with David Harding from MagicOrange. MagicOrange, a leader in IT spend optimisation, believes every CIO should have full transparency in their IT budget, enabling smarter investment and divestment decisions. But can business efficiency truly be reduced to numbers? And how do we ensure data-driven insights are trustworthy? David takes us on a journey through the...
