The education industry, like so many others right now, has seen its traditional business model flipped on its head amidst the chaos of the global pandemic. Many institutions are switching to online delivery for the safety of their students losing revenue generated by ancillary services like room and board. Simultaneously, there's an increasing prevalence of online certifications and other alternative training programs that could pose a challenge to the long-standing model of higher ed. 

Dr. Wei-Chung Wang breaks down how these various factors affect those in higher ed, those that are considering furthering their education, and those who are in charge of hiring graduates through the lens of both professor + administrator at an American college and as a manager in a growing business .