Our guest on this segment is most successful Sales Manager in the History of Roche Diagnostics during his tenure, and is also the recipient of 20 President Achievement Awards - a record that has not been matched since. Charles Fiaccabrino joins us - he’s a celebrated expert in the human capital/human resources and hiring arena, and of course, is a contributing author with Flevy.com - where you can find his work: THE FIACCABRINO SELECTION PROCESS - a proven methodology for increasing sales and reducing turnover.  The Fiaccabrino Selection Process (FSP) is a powerful methodology for interviewing and screening the best people for your organization. The objective is to select those people who will be the highest performers with the lowest turnover. Whereas the methodology was originally developed for a sales organization, it can easily be modified and tweaked for other functions. In fact, it has been used for positions from Marketers to Research Scientists to Pharmacists. The core of the framework is to understand 16 critical Humanistic Attributes. The full framework document will explain each attribute in detail and provide insight into how to evaluate your candidate's competency across each attribute. At the end of the day, the candidate must excel across all 16 of the Humanistic Attributes.   www.flevy.com