Send us a text Every dashboard tells you you’re winning — green lights, perfect metrics, record performance. But if the business still feels stuck, it might be because you’re chasing the wrong numbers. In this episode of Mike and Blaine, we tackle the myth of “magic KPIs” and why metrics can sometimes blind you instead of guide you. We share the real stories behind times we crushed every goal on paper but still almost crashed the business — and how we learned to separate meaningful resu...
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Send us a text Every dashboard tells you you’re winning — green lights, perfect metrics, record performance. But if the business still feels stuck, it might be because you’re chasing the wrong numbers. In this episode of Mike and Blaine, we tackle the myth of “magic KPIs” and why metrics can sometimes blind you instead of guide you. We share the real stories behind times we crushed every goal on paper but still almost crashed the business — and how we learned to separate meaningful resu...
Customer Service Fails That Destroy Loyalty | Mike and Blaine Podcast
Business, Beer & BS with Mike & Blaine
55 minutes
2 months ago
Customer Service Fails That Destroy Loyalty | Mike and Blaine Podcast
Send us a text We’ve all been there—stuck on hold, bounced between departments, or treated like an inconvenience. In this episode of Mike and Blaine, we dive into the frustrating world of bad customer service and how it silently kills customer success, retention, and brand loyalty. Poor service experiences cost businesses millions in lost revenue every year, and for small businesses and entrepreneurs, one bad interaction can be the difference between growth and failure. From viral customer se...
Business, Beer & BS with Mike & Blaine
Send us a text Every dashboard tells you you’re winning — green lights, perfect metrics, record performance. But if the business still feels stuck, it might be because you’re chasing the wrong numbers. In this episode of Mike and Blaine, we tackle the myth of “magic KPIs” and why metrics can sometimes blind you instead of guide you. We share the real stories behind times we crushed every goal on paper but still almost crashed the business — and how we learned to separate meaningful resu...
