Send us a text A bad fish shows up two hours into the final. Cameras are rolling, adrenaline is high, and the plan is crumbling. Chef James tosses the Opa in the trash, pivots to halibut, and tells the judges the truth. He misses the grand prize by a quarter of a point...and walks away with something he’ll never trade: a compass set to integrity. We sit down with James at the World Food Championships to unpack how a career built on competition transformed into a life anchored in purpose. He ...
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Send us a text A bad fish shows up two hours into the final. Cameras are rolling, adrenaline is high, and the plan is crumbling. Chef James tosses the Opa in the trash, pivots to halibut, and tells the judges the truth. He misses the grand prize by a quarter of a point...and walks away with something he’ll never trade: a compass set to integrity. We sit down with James at the World Food Championships to unpack how a career built on competition transformed into a life anchored in purpose. He ...
I Know the Owner, VIPs, Kids: Customer Entitlement In Restaurants and How To Deal With it
Burnt Hands Perspective
38 minutes
1 month ago
I Know the Owner, VIPs, Kids: Customer Entitlement In Restaurants and How To Deal With it
Send us a text "I know the owner", "Why don't you have high-chairs", and more... the entitled customers we deal with and how to handle them. Let's Go! We celebrate one year of the podcast by going in and tackling the growing problem of customer entitlement in restaurants, exploring how post-COVID culture has changed expectations between diners, bartenders, and staff. Chef Tony gets real on the following: • Balloons and party decorations disrupt the dining experience for other guests and...
Burnt Hands Perspective
Send us a text A bad fish shows up two hours into the final. Cameras are rolling, adrenaline is high, and the plan is crumbling. Chef James tosses the Opa in the trash, pivots to halibut, and tells the judges the truth. He misses the grand prize by a quarter of a point...and walks away with something he’ll never trade: a compass set to integrity. We sit down with James at the World Food Championships to unpack how a career built on competition transformed into a life anchored in purpose. He ...
