In this episode of the Built to Lead podcast, Jory and his co-host, Tyler, explore the intricacies of crucial conversations and conflict resolution in leadership. Jory shares personal anecdotes and emphasizes the importance of timely intervention, staying focused on issues, and building trust with team members. He highlights the need for leaders to be proactive, prepared, and empathetic, understanding others' perspectives to foster effective communication. The episode provides practical advice on maintaining a positive attitude, controlling the conversation's tone, and improving people skills to create a harmonious and productive work environment.