Overview

In this episode of Built for the Trades, we’re diving into one of the most overlooked distinctions in business: the difference between vendors and partners. On the surface, they might look the same—both provide products or services to your company. But how you define that relationship can completely change your growth trajectory. This isn’t about transactions; it’s about building the right connections that fuel long-term success. You’ll learn how to identify vendors who stay surface-level, spot true partners who share your vision, and make intentional choices that strengthen your business from the inside out.

Discussions

1. Create a 5-Star Experience First – Before you ever ask for a review, make sure the experience is worth writing about. We’ll talk about what separates “good enough” service from the kind that makes customers rave.
2. Make It Easy and Personal – The review process should be simple, but the connection should feel authentic. Learn how to remove barriers while adding that personal touch that makes feedback more meaningful.
3. Acknowledge and Appreciate Every Review – Whether positive or negative, every review is an opportunity to build trust. We’ll cover how responding with gratitude and professionalism can actually strengthen your reputation.

Your business reputation is shaped one customer interaction at a time—so make each one memorable, intentional, and worthy of five stars. Audit your process this week, from the job site to the follow-up, and look for ways to elevate the entire experience.

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Keep leading with impact—and I’ll see you next time.

Free Coaching Call:
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