Customer experience matters
July 2020
This episode of Building Progress takes us to Nashville, Tennessee, shortly after the devastating tornadoes in early March. There, we spoke with two long-time customers, Goodall Homes and Cygnus Construction, as well as their agents. We discussed how the storm impacted their businesses, visited the devastated sites, and learned how the response from Builders Mutual affected the recovery experience.
“The first thing (Builders Mutual) asked was, ‘How’s your family? Are you all good?’ I really appreciated that.” ~Rich Pankow, Goodall Homes, Nashville, TN
