Behind the scenes - our biggest launch!

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Building Jam

Jam.dev

42 episodes

1 day ago

A podcast about what it’s really like to build Jam.dev, week by week. No fluff, just real conversations on upcoming features and startup moments. New episodes every Friday.

Entrepreneurship

Business

RSS

All content for Building Jam is the property of Jam.dev and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

A podcast about what it’s really like to build Jam.dev, week by week. No fluff, just real conversations on upcoming features and startup moments. New episodes every Friday.

Entrepreneurship

Business

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Behind the scenes - our biggest launch!

Building Jam

21 minutes 6 seconds

1 year ago

Behind the scenes - our biggest launch!

Our biggest launch yet is a whole new product! Jam for Customer Support is the first extension-less version of Jam. We spent over 6 months building & testing it ourselves. Today we’re sharing what that was like with all of you! In this episode, the engineers, PM & designer behind Jam for Customer Support discuss the challenges & moments making this new Jam.

(00:13) Engineering challenges to capture end-user logs w/o a browser extension.
(07:07) The purple mountain + more design iterations that didn’t make it to prod
(12:50) Decisions we made to simplify onboarding
(14:10) Learnings from early access & the changes we made for GA
(17:28) A cat, Australia, and other edge cases

Subscribe to Building Jam on YouTube, Spotify, and Apple Podcasts.

New episodes drop every Friday at 10AM ET. See you there!