We all can do with a reminder on HOW TO not take things personally. Not just why we shouldn't take it personally. As leaders this week we spoke a lot about listening before we speak. But a lot of communication isn't just verbal. It's the stories we tell in our head. The stories others tell in their head. They dictate our experiences, and understandings. As a leader our ideal first step is to observe and listen so we can understand. But that doesn't always happen- that's the ideal. So, what happens when we're upset at someone's reaction, or offended, or triggered? There are 3 steps you can take to ensure that you don't take things personally... and don't react. This is not your average Business development or "Guru" podcast! We're invested in your growth and development- Our Daily Innovation Briefings Podcast Bonus Episodes goes into implementing this week's Main Episode #21: 3 Secrets to Effective Communication.