Perfecting the Customer Experience

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Building a DTC Brand

Matt Lady

7 episodes

1 week ago

A media buyer by day, host Matt Lady is building a Direct to Consumer (DTC) clothing brand, and in each episode, shares his experience as he builds the brand, Civitas, from the ground up with no prior brand building and operating experience.

Entrepreneurship

Business

RSS

All content for Building a DTC Brand is the property of Matt Lady and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Entrepreneurship

Business

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Perfecting the Customer Experience

Building a DTC Brand

22 minutes 35 seconds

5 years ago

Perfecting the Customer Experience

In this weeks episode, Matt continues to share his journey in perfecting the customer experience at Civitas, including the packaging experience, customer experience with shipping, and how to connect with the customer after they've received their t-shirt.