Alexander Booth is the founder of Huckleberry Consulting and GetCSM.com, two companies changing how customer success is built, delivered, and scaled for modern businesses.
Before stepping into entrepreneurship, Alexander spent over a decade climbing the corporate ladders at Microsoft and Amazon - eventually becoming a trusted builder of high-performing customer success teams.
After years of leading from within the tech giants, he took a leap, designed a life on his own terms, and today splits his time between Mexico and Asia while running companies that prioritize customer retention that is data driven, service centered, and growth focused.
In this episode, we discuss:
š How getting āforcedā into customer success became a hidden blessing
š The big difference between managing inside corporate and building a company culture from scratch
š How customer success can drive product innovation (if you let it)
š What most founders get wrong when they start hiring and scaling teams
š The real difference between customer success and customer service (and why it matters)
š The overlooked link between customer success and product innovation
š Why the best customer success managers have backbone, not just empathy
š How outsourcing customer success roles can create high-performance global teams
š How remote living reshaped his views on leadership, business, and life
š What founders need to know about setting expectations between sales and delivery
Visit www.consulthuckleberry.com for a free Customer Success mini-audit or www.getcsm.com to hire a trained, remote Customer Success Manager.
Websites:
www.consulthuckleberry.com
www.getcsm.com
LinkedIn: https://www.linkedin.com/in/alexander-booth-huckleberry/
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