3 Ways to Delight Your Customers Every Single Day

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Build a Better Startup Interviews

Mark Asquith

27 episodes

3 months ago

Define, challenge and conquer the BIGGEST issues facing you as an early stage entrepreneur or founder. With powerful episodes from the world's finest business experts, each episode challenges one specific issue and provides detailed, actionable takeaways that you can implement immediately within your business.

Volume #1 features actionable interviews with John Lee Dumas, Guy Kawasaki, Rand Fishkin, Jeff Sanders, Bob Burg and Dragons' Den's Doug Richard along with multiple thought leaders, global business people and numerous NY Times / Amazon best-selling authors, Excellence Expected exists to help you live the life you want by dominating the problems that face every entrepreneur on their journey.

This isn't just another interview podcast, this is the straight-talking, accountable and actionable show that features one problem, one expert and multiple solutions every single episode.

Don’t forget, the more you expect from yourself, the more you WILL excel!

All content for Build a Better Startup Interviews is the property of Mark Asquith and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

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3 Ways to Delight Your Customers Every Single Day

Build a Better Startup Interviews

20 minutes 18 seconds

10 years ago

3 Ways to Delight Your Customers Every Single Day

Customer service isn't hard - it's about being genuine; a person; a human who understands the needs of other people and has a willingness to help.

The trouble is, we're all busy - right?

Well, so what.

There's no excuse for poor customer service and I'd even challenge that we should be delighting our customers every single day. Without fail

Let's dig in...

Challenged Issue:

In this podcast, we challenge the issue of customer service – how you can delight your customers every single day.

Mark’s Actionable Tips:

* Give people your time. Talk to them personally, but set respectful parameters with your time and efforts. Try not to delegate unless absolutely necessary.
* Be honest when you make a mistake. You don’t have to be the person who is infallible and never messes up. It happens. So apologize and rectify the mistake – even if the mistake is not yours.
* Involve your customers. Don’t turn people off. Instead, listen to them. Let them challenge you to make your business better!

Top Quotes:

* “People expect quality response.”
* “Things really, really get a little bit hairy if you let things get on top of you.”
* “People always will demand your attention.”
* “People are genuinely just people.”
* “That’s what it is all about – is creating friends.”
* “We all make mistakes. It is human nature.”
* “You have to shoulder that responsibility. You have to be honest.”
* “Involve your customers, treat them as friends, and even if they challenge you, acknowledge that involvement.”

Guest Links:

* Podcast Websites (https://podcastwebsites.com/)
* DMSQD (http://dmsqd.com/)

Resources:

* John Lee Dumas (http://www.entrepreneuronfire.com/)
* Business Buff Podcast (https://itunes.apple.com/au/podcast/business-buff-entrepreneurs/id979670013?mt=2)
* Podcast Movement (http://podcastmovement.com/)
* Excellence Expected Stitcher (http://www.stitcher.com/podcast/excellence-expected)
* Excellence Expected iTunes (https://itunes.apple.com/podcast/excellence-expected-inspirational/id924421463&ls=1)

Key Timestamps:

* 0:32 Podcast Websites
* 1:28 Challenged issue
* 3:05 Initial set up and chaos
* 3:43 Maintaining service
* 5:15 Dealing with customers
* 5:29 Actionable tips

Don’t forget, the more you expect from yourself the more you WILL excel!