One of the greatest ways to say “thank you” for great service is leaving that business a 5-star review on Google or Yelp (or their podcast 😉). When you think about your own purchasing decisions, reading customer reviews or testimonials were probably a factor for you, right? So it’s safe to say your customers are looking at your reviews. In this episode, we share how to get your clients to actually leave a review, how to repurpose those reviews in different ways, and what to do if someone leaves you a not-so-raving review.
As business owners, burnout is a feeling we know all too well. Our friend and fellow business owner, Julie Bee, wrote Burned: How Business Owners Can Overcome Burnout and Fuel Success to give you practical strategies to overcome burnout, integrate work and life, and achieve sustainable success. Grab your copy of Burned today to Burn Bright, Not Out—because your business and well-being deserve both.
Resources mentioned:
Another example of handling a bad review with humor
In this episode, we cover:
How to get more client reviews
Creative ways to repurpose your testimonials
The rise of video testimonials
What to do when a customer leaves you a bad review
Trish’s story of someone leaving a false review for her business
Approaching all client reviews with a growth mindset
For years, our group of business besties have been meeting up for dinner and drinks to talk about the ins, outs, wins, and struggles of running a business. Now, we’d love for you to pull up a seat at the table and join us at Breaking Even Better, the podcast where we share the lessons we’ve learned (sometimes the hard way!) and how you can apply them to your own business.
Meet Your Co-Hosts:
Brenda Harris, Founder & CEO of BPN Staffing Solutions, a premier healthcare staffing agency; and The Lab Look, a medical apparel company
Carolina Aponte, Fractional CFO, Founder & CEO of Caja Holdings, an accounting and fractional CFO firm
Trish Saemann, Marketing Consultant, Fractional CMO, and Owner of GoBeyond SEO, a boutique digital marketing agency
Connect with Breaking Even Better:
