On this episode of Breakdown, Matt Medeiros sits down with Liam Dempsey, founder of LBDesign, a boutique digital agency based outside Philadelphia. Liam walks us through the ethos of his client work, how his team approaches website builds for nonprofits and socially responsible businesses, and where Gravity Forms fits into his workflow.

From building reliable donation forms to simplifying newsletter signups and contact pages, Liam emphasizes how Gravity Forms provides flexibility and trust for both him and his clients. He also shares practical insights on building long-term relationships with clients and why clear communication is key to delivering results that last.

Whether you're an agency owner, freelancer, or a marketer working with WordPress, this episode offers a grounded perspective on client services and smart form strategies.

Takeaways

• 
  Use forms to inspire confidence: Liam highlights how building dependable, intuitive forms helps clients feel more in control of their websites.

  
  

• Gravity Forms = trust + flexibility: From recurring donations to conditional logic, Liam relies on Gravity Forms to handle complex workflows without needing custom code.

  
  

• Build relationships, not just websites: Clear communication, transparency, and a focus on client needs are central to LBDesign’s process.

  
  

• Nonprofits need robust tools: Many of Liam’s clients are nonprofits, and he shares how Gravity Forms enables them to reach their goals without breaking the budget.

Important links

• https://gravityforms.com/
• https://gravityflow.io/
• https://twitter.com/LiamDempsey
• Liam’s personal site: https://liamdempsey.com/
• Liam’s personal site: https://liamdempsey.com/
• Liam’s agency https://lbdesign.tv/
• Liam’s podcast https://startlocal.co/