From Supply Chain to Customer Obsession at Amazon: Ekim Dinc, Head of Customer Engagement at Amazon

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Brave New Digital World

Andy Carvell (Phiture)

8 episodes

6 days ago

Welcome to Brave New Digital World – the podcast where we explore the future of growth marketing, mobile, and AI with some of the brightest minds in the industry.

Marketing

Business

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All content for Brave New Digital World is the property of Andy Carvell (Phiture) and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Welcome to Brave New Digital World – the podcast where we explore the future of growth marketing, mobile, and AI with some of the brightest minds in the industry.

Marketing

Business

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From Supply Chain to Customer Obsession at Amazon: Ekim Dinc, Head of Customer Engagement at Amazon

Brave New Digital World

41 minutes 31 seconds

5 months ago

From Supply Chain to Customer Obsession at Amazon: Ekim Dinc, Head of Customer Engagement at Amazon

In this premiere episode, Andy sits down with Ekim Dinc, Head of Customer Engagement at Amazon. With a background in logistics, Ekim shares how systems thinking shaped his unconventional path into marketing — and what it takes to drive engagement at Amazon scale.

We explore how AI is transforming growth, the end of siloed teams, and why “human-induced latency” is the biggest blocker to innovation today.

Resources recommended by Ekim:

“Attention Is All You Need” – Google Research Paper
Meditations by Marcus Aurelius
All Things Distributed – Blog by Werner Vogels, CTO of Amazon
LinkedIn posts from Yann LeCun (Meta AI Chief Scientist)
Counterintuitive by Matt Wood (former Amazon VP of AI)