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Get ready to hear real, unfiltered conversations about entrepreneurship, the highs, the lows, and everything in between.
Too Late to Care: Why Service Starts Before the Complaint!
Both Sides of the Check
23 minutes
3 months ago
Too Late to Care: Why Service Starts Before the Complaint!
Send us a text Customer service isn’t a fire extinguisher — it’s a foundation. In this episode of Both Sides of the Check, Ms Cat + LiShon unpacks the hard truth: if your clients only feel cared for when something goes wrong, you're doing it wrong. We’re diving into how service should be baked into every single touchpoint — from your welcome email to your final invoice. You’ll learn: Why “good enough” customer care is costing you referrals and retentionHow to design a client experience that p...
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Both Sides of the Check
Get ready to hear real, unfiltered conversations about entrepreneurship, the highs, the lows, and everything in between.
