Never Split the Difference" is a book written by former FBI hostage negotiator Chris Voss that provides practical strategies and techniques for effective communication and negotiation in any situation. Voss shares his experiences and insights from high-stakes negotiations and teaches readers how to listen actively, ask powerful questions, create empathy, and use tactical empathy to achieve their goals and build better relationships.

(:32) Chapter 2 - Be a Mirror

(3:25) Chapter 3 - Don't feel their pain, label it

(6:53) Chapter 4 - Beware Yes - Master No

(10:43) Chapter 5 - Trigger the two words that immediately transform any negotiation

(13:26) Chapter 6 - Bend their reality

(17:03) Chapter 7 - Create the illusion of control

(21:22) Chapter 8 - Guarantee Execution

(25:17) Chapter 9 - Bargain Hard (28:52) Chapter 10 - Find the Black Swan