In Bob's Book Review, host Bob Luddy provides a short overview of the book, explains why this book answers pressing issues of our time, and facilitates a discussion on topics that challenge and enlighten the human mind.
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In Bob's Book Review, host Bob Luddy provides a short overview of the book, explains why this book answers pressing issues of our time, and facilitates a discussion on topics that challenge and enlighten the human mind.
"Lessons from the Bezos Way and the Success of Amazon: 3 Customer Service Lessons" from Disney | Bob's Book Review
Bob's Book Review
22 minutes
1 year ago
"Lessons from the Bezos Way and the Success of Amazon: 3 Customer Service Lessons" from Disney | Bob's Book Review
In this episode, Bob looks at two companies, Amazon and Disney, to highlight their strategies for customer service and creating value. Amongst those strategies are embracing change, making well-reasoned and timely decisions, reducing risks, and selling the best possible customer experience to build and maintain customer loyalty.
Great companies and great leaders embrace change, build positive relationships with customers, and take well-reasoned, well-mitigated risks to find new opportunities for growth.
This webinar was streamed in August of 2017.
Bob's Book Review is a periodic webinar led by Bob Luddy, the founder of Thales Academy, Thales College, and CaptiveAire. Learn more about upcoming webinars and all Thales Press events at https://www.thalesacademy.org/resources/thales-press
Interested in teaching at Thales Academy? Please check out our website if you are interested in pursuing a career at Thales Academy and learning about needs across our network. Find out more at https://www.thalesacademy.org/contact/careers.
Bob's Book Review
In Bob's Book Review, host Bob Luddy provides a short overview of the book, explains why this book answers pressing issues of our time, and facilitates a discussion on topics that challenge and enlighten the human mind.
