In this episode, Alan O’Neill takes us behind the scenes of professional speaking — how events are booked, tailored, and delivered — and shares a powerful case study from Suzuki UK. Discover how one heritage brand keeps customer experience at the heart of its success, and why culture, not just training, is the true key to consistency.
Topics Covered:
How keynote speaking really works
Why every presentation should be tailored to the audience
The difference between service and hospitality
How Suzuki uses culture to sustain excellence
Why real customer experience has nothing to do with price tags
Listen now and see how a customer-first culture can drive performance and profit.