You ever get one of those calls where the customer’s just losing it? Full rage mode. Doesn’t matter what you say, they’re not hearing a word. They just want to come in hot and tear your head off.

Most people freeze. Or they start doing that whole “yes sir, I understand sir” routine. But that never works. You’re not gonna calm someone down when they’re already in kill mode.

So what do you do? You match it. You meet their energy. You say, “You’re right, this is insane. I’d be pissed too.” That’s how you flip the script.

In this video, I break down exactly how I learned to deal with angry customers, and how I taught my team to handle it without flinching. Real stuff. No BS. Just straight-up tools that work when things get loud.