#16 - Anna & Miriam — Unpacking our favourite bits of 'Never Split the Difference.'

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Big Mistake

26 episodes

1 day ago

Welcome to Big Mistake the podcast that unpacks the failures and mistakes of top professionals. So to make us (and hopefully you) feel better about the mistakes we make in our careers and lives, we’ll be talking with high performers to understand the behind-the-scenes (and less glamourous moments) of the business world. See you in there! Miriam & Anna

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#16 - Anna & Miriam — Unpacking our favourite bits of 'Never Split the Difference.'

Big Mistake

42 minutes 13 seconds

2 years ago

#16 - Anna & Miriam — Unpacking our favourite bits of 'Never Split the Difference.'

In this episode, Anna and Miriam unpack their personal highlights from Chris Voss' bestselling negotiation book, 'Never Split the Difference.'

We chat about:

Why having a baby is the secret to improving your golf game
Why some waiters don't use notebooks
Listening to poor presenters: How to respond (or in Anna's case...tolerate).
Harnessing the voice to make difficult conversations a little easier
Tactical empathy, and empathy vs sympathy
Conversational mirroring
Calibrated questions: what, why, and how

Note: We are sorry for the audio problems on Miriam's end. We are working to resolve this issue and should have it sorted by the next episode. Keep listening, we love you for it!